GALACTIC AIR

Privacy Policy

Last Updated: December 2025

Galactic Air ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

We collect information necessary to provide our HVAC and refrigeration services. This includes:

  • Contact Details: Name, phone number, and email address.
  • Location Data: Physical address for site inspections, installations, and repairs.
  • Service Data: Photos of equipment, serial numbers, and fault descriptions.
  • Payment Information: Invoicing details required for accounting and tax purposes.

2. How We Use Your Information

Your personal information is used strictly for business purposes, including:

  • Providing quotes and estimates.
  • Scheduling installations, repairs, and maintenance.
  • Communicating with you regarding job status (via Phone or WhatsApp).
  • Issuing invoices and processing payments.
  • Keeping records of service history for warranty purposes.

3. WhatsApp Communication

We use WhatsApp as a primary communication tool. When you contact us via WhatsApp, your messages are encrypted by WhatsApp's end-to-end encryption. However, please be aware that your phone number and profile name will be visible to us.

4. Sharing of Information

We do not sell or rent your personal information to third parties. We may share information only in the following circumstances:

  • Sub-contractors: If specific specialized work is required (e.g., electrical compliance), we will inform you before sharing details.
  • Legal Obligations: To comply with tax laws (SARS) or other legal requirements.

5. Security

We take reasonable technical and organizational measures to secure your personal information against unauthorized access, loss, or damage. Digital records are stored on password-protected devices, and physical records are kept secure.

6. Your Rights

Under POPIA, you have the right to:

  • Request access to the personal information we hold about you.
  • Request correction or deletion of your personal information (subject to legal record-keeping requirements).
  • Object to the processing of your personal information.

7. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our Information Officer:

Galactic Air
Email: info@galacticair.co.za
Phone: 063 251 7025